Return and Refund Policy:

At Pokesales Adelaide, customer satisfaction is our top priority. We strive to provide you with the best products and services. Please review our refund and return policy below to understand your options in different scenarios:

Returns for Defective Sealed Products: We accept returns for defective sealed products. If you receive a sealed product that is damaged or defective, please contact our customer support within [3 business  days] of receiving your order. We will be glad to assist you in returning the item and issuing a replacement or a refund.

Refund for Damaged Sealed Products: If you receive a sealed product that has been damaged during transit, please reach out to us within [3 business days] of receiving your order. We will require photo evidence of the damage and will promptly refund your purchase or send a replacement, based on your preference.

Change of Mind Purchases: Please note that we do not accept returns or offer refunds for change of mind purchases. Before making a purchase, we encourage you to carefully consider your selection. Our team is here to assist you with any product inquiries to ensure you make an informed decision.

Refunds for Lost Items: In the unfortunate event that your items are lost during transit by the postal carrier and you have selected a shipping option with tracking attached, we will process a refund for your order. Please contact us as soon as you suspect a loss, and we will initiate the necessary steps to investigate and process your refund.

How to Initiate a Return or Refund: To initiate a return or request a refund, please contact our customer support team at admin@pokessalesadelaide.com  Provide relevant details including your order number, the reason for return/refund, and any supporting documentation if required.

Please remember that our policy aims to ensure fairness and maintain the quality of our products and services. Your understanding and cooperation are greatly appreciated. If you have any further questions or concerns, feel free to reach out to us.

Last Updated: [13/08/2023]